FAQs

SHIPPING

Shipping destinations:

  • We ship both locally and worldwide.

 

Shipping times:

  • Local orders take 2 business days to be delivered to you and we ship within 1 business days.
  • International orders take 7 business days to be delivered via Royal Mail and we ship within 1 business days.
  • Shipping time might vary depending on location, shipment method and other factors.

 

Shipping cost:

  • Orders over £200 will have free shipping.
  • Orders under £200 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

PAYMENTS

 

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal and Crypto Wallet. 

 

Note that additional exchange fee may apply if your currency is other than GBP.

 

RETURNS AND REFUNDS

 

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

  • If a product was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 14 day Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email info@themineralist.rocks with 'Returns' and include your order number, name and the reason for the return.
  • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

PLACING AN ORDER

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within the 1 business days.

Our support team is always happy to guide you at any step!

 

The Mineralist is located in South West London.

 

HOW IS THE PRODUCT MADE

Jewellery hand designed by team, then sent off to the manufacturer in India for production and prototyping.

Accessories are designed and handmade in London

 

PRODUCT CARE

Click here to page on product care

 

HOW DO I CONTACT THE MINERALIST IF MY QUESTION ISN’T ANSWERED HERE?

themineralistuk@gmail.com

Twitter: @themineralistuk

Instagram: @themineralistuk

Use Live Chat options via Homepage